We are seeking a dynamic and organized Lead Host to join our team in a vibrant restaurant environment. The Lead Host will play a crucial role in ensuring exceptional guest experiences by managing reservations, greeting guests, and overseeing the front-of-house operations. This position requires strong communication skills, a passion for hospitality, and the ability to effectively manage guest relations while maintaining a welcoming atmosphere. 

Steelbach is a Southern-inspired kitchen and chophouse offering innovative food paired with timeless flair. We partner with Florida’s top producers to raise and deliver grass-fed beef and bring a variety of simple, fresh handpicked flavors to every dish.

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

• Greet and welcome guests upon arrival, ensuring a positive first impression.
• Manage reservations and seating arrangements using Open Table.
• Assist guests with inquiries about the menu, specials, and restaurant services.
• Coordinate with servers and kitchen staff to ensure timely service and guest satisfaction.
• Handle guest complaints or concerns with professionalism and empathy to enhance guest relations.
• Train and supervise junior host staff to maintain high standards of service.
• Maintain cleanliness and organization of the host area and waiting areas.
• Utilize effective phone etiquette when answering calls for reservations or inquiries.

Required Skills/Abilities: 

• Previous experience in a hospitality or restaurant setting is required.
• Strong communication skills with the ability to engage effectively with guests and team members.
• Familiarity with Reservation system, particularly Open Table, is a plus.
• Excellent organizational skills and attention to detail in managing guest flow.
• Ability to multitask in a fast-paced environment while maintaining composure.
• A passion for providing outstanding guest services and enhancing overall guest experiences.

Education and Experience:

• High school diploma or GED
• Hospitality certification is a plus.
• Previous experience as a as a Host/Hostess or Waiter/Waitress
• Experience in managing reservations.

Physical Requirements: 

• Remain standing for extended periods of time.
• Bending, squatting and lifting up to 15 lbs. for short distances.
• Ability to work with varying noise levels.

Benefits:

• Employee Discount
• Referral Program
• Flexible Schedule
• Paid Training

You can find us at 1902 N Ola Ave, Tampa, FL 33602!